Privacy Policy
Privacy Commitment
Versent is committed to protecting the personal information provided to us, or otherwise collected by us, whether offline or online, including through this website, our services, software and software as a service (Services) in line with applicable data protection laws.
Your personal information will:
- Be processed lawfully, fairly and in a transparent manner by Versent;
- Only be collected for the purposes described in the ‘collection and use of personal information’ section below and not further processed in a manner that is incompatible with the purposes Versent has identified
- Be collected in a way that is limited to what is necessary in relation to the purpose for which the personal information is processed
- Be kept up to date, accurate and complete where it is within Versent’s control to do so (please let Versent know if you would like us to correct any of your personal information)
- Be kept in a form which permits Versent to identify you, but only for so long as reasonably necessary for the purposes for which the personal information was collected
- Be processed securely and in a way that protects against unauthorised or unlawful processing and against accidental loss, destruction or damage.
Versent Privacy Policy
This Privacy Policy applies to the processing of personal information relating to the customers of Versent, and we, us or our means Versent Pty Ltd (ABN 78 600 701 764). It considers the requirements of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) and explains how Versent collects, stores, uses and shares (“process”) your personal information when you use our products and services, or interact with us when we provide services
In addition to the Australian laws, individuals located in the European Union (EU) may also have rights under the General Data Protection Regulation 2016/679 (GDPR). Appendix 1 outlines additional information and rights for individuals located in the EU and how Versent processes their personal information.
This Privacy Policy was last updated on 5 November 2024 Versent will, from time to time, update this and will be posted on https://versent.com.au/privacy-policy/.
Versent may vary this Privacy Policy at any time and at our discretion. We will notify you if we amend this Privacy Policy, by contacting you through the contact details you have provided to us. Any amended Privacy Policy is effective once we notify you of the change.
For any questions or notices, please contact our Privacy Officer at: Email: dataprivacy@versent.com.au
Types of personal information Collected and Processed
Generally, Versent collects and processes personal information depending on the products and services you have with us, how you use them and our relationship with you.
The types of personal information that may be collected directly from you or from third parties include:
- Your name
- Your contact details, including email address, mailing address, street address and/or telephone number
- Details of your role and the business you work for
- Details of products and services we have provided to you and/or that you have enquired about, and our response to you (including for any support requests);
- Your signature where you sign a document with us
- Any personal information within the data you share with us
- Your payment details (through our third party payment processor);
- Your preferences and/or opinions
- Information you provide to us through customer surveys
- Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour
- Information about your access and use of our Services, including through the use of Internet cookies, your communications with our Services, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider
- Additional personal information that you provide to us, directly or indirectly, through your use of our Services, associated applications, associated social media platforms and/or accounts from which you permit us to collect information
- Any other personal information requested by us and/or provided by you or a third party.
Collection and Use of personal information
Versent may collect, hold, use and disclose personal information for the following purposes:
- To enable you to access and use our Services, and any associated applications
- To contact and communicate with you
- For internal record keeping, administrative purposes, invoicing and billing purposes
- For analytics, market research and business development, including to operate and improve our Services, and any associated applications
- To run promotions or offer additional benefits to you
- For advertising and marketing, including to send you promotional information about our products and services and information that we consider may be of interest to you
- To comply with our legal obligations and resolve any disputes that we may have
- If you have applied for employment with us or to consider your employment application
Please be aware that if you choose not to provide your personal information to Versent, we may not be able to conduct business with you.
Disclosure of personal information to Third Parties
Versent may disclose personal information to:
- Third party service providers for the purpose of enabling them to assist us in providing our Services to you, including (but not limited to) IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, professional advisors and payment systems operators
- Our employees, contractors and related entities
- Our existing or potential agents or business partners
- Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred
- Credit reporting agencies, courts, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
- courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights
- Other third parties, including agents or sub-contractors, who assist us in providing information, products, services or direct marketing to you. This may include parties located, or that store data, outside of Australia.
Data Transfers
The countries to which Versent transfers personal information for the purposes listed above may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries:
(i) we will perform those transfers in accordance with the requirements of applicable law; and
(ii) we will protect the transferred personal information in accordance with this Privacy Policy.
Rights and Control Over personal information
By providing personal information to Versent, you acknowledge that you have read our Privacy Policy and that it sets out how we collect, hold, use and disclose your personal information.
Information from third parties: If Versent receives personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have notified that person prior to providing their personal information to us.
Anonymity: Where practicable, Versent will give you the option of not identifying yourself or using a pseudonym in your dealings with us.
Unsubscribing: To object to processing for direct marketing/unsubscribe from Versent’s email database or opt-out of communications (including marketing communications), please contact us using the details provided below or opt-out using the opt-out facilities provided in the communication.
Correction: If you believe that any personal information Versent holds about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to promptly correct any information found to be inaccurate, incomplete, misleading or out of date.
Access: you can contact us to request access and obtain a copy of the personal information that Versent holds about you, including whether it has been shared or disclosed, and details about categories of personal information held.
Complaints: If you wish to make a complaint, please contact Versent using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint. You also have the right to contact the relevant authority in the country in which you are based.
Storage and Security
Versent is committed to ensuring that the personal information we collect is secure. To prevent unauthorised access or disclosure, we have put in place physical, electronic and managerial procedures such as the pseudonymisation and encryption of personal information, to safeguard and secure personal information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Cookies and Web Beacons
Versent may use cookies on our Services from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies may allow third parties, such as Google and Facebook, to cause our advertisements to appear on your social media and online media feeds as part of our advertising campaigns.
Versent uses the following cookies:
- Strictly necessary cookies: cookies required for the operation of Versent’s Services. They include cookies that enable you to log into secure areas of our Services, use a shopping cart or make use of e-billing services
- Analytical / performance cookies: cookies that allow Versent to recognise and count the number of visitors to our Services and to see how visitors move around our Services when they are using it. This helps us to improve the way our website works, for example, by ensuring that users find what they are looking for easily
- Functionality cookies: cookies used to recognise you when you return to our Services and enable us to personalise our content for you and remember your preferences (for example, your choice of language or region).
| Cookie | Purpose |
|---|---|
| Currency | stores the currency used for the Services (AUD) |
| Language | stores the language used for the Services (English) |
| PHPSESSIONID | contains a unique ID to support functions (for example last viewed products) to improve user experience |
| newsbcsub | stored once the user has completed or closed the Register Pop Up, preventing it from re-appearing until after 7 days |
| TLSCookiesEU | tracks when a user has accepted that the site uses cookies preventing the popup from being displayed again during that session |
| _ga / _gid / _gat | used by our Google Analytics account to track customer traffic through the website to help us understand how our website is being used by our customers |
You may choose to restrict or refuse cookies by:
- Activating the setting on your browser that allows you to refuse the setting of all or some cookies. If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
We may use web beacons on our Services from time to time. Web beacons are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page (please see www.google.com/policies/privacy/partners).
Links to other websites
Versent Services may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Data Retention
Versent will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. When personal information is not subject to these retention requirements, we take steps to destroy or de-identify personal information when it is no longer required for a legitimate business reason.
Appendix 1 – Individuals in the EU
This Appendix sets out additional information about how Versent processes the personal information of individuals located in the EU, including how we process personal information lawfully, transparently and fairly.
Please read this Appendix in conjunction with the Privacy Policy above and contact us at dataprivacy@versent.com.au if you have any questions.
Processing personal information of individuals in the EU
Versent will process your personal information for our legitimate interest to allow you to access and use our Services, to send you with marketing content we think may be of interest to you, to contact you if you leave your contact details with us or if you otherwise initiate contact with us.
Versent will rely on performing a contract to process your personal information where we are preparing to enter into a contract with you or we are carrying out our obligations under a contract with you.
Versent will rely on a legal obligation to process your personal information where we are subject to a legal obligation.
If Versent needs to rely on consent, we will ask for consent to process any of your personal information for that specific purpose before we process your personal information for that reason. Upon written request, we may provide you with a list of the third parties we use to process your personal information.
If you are under 16 years of age, you must have; and warrant to the extent permitted by law to us that you have, your parent or legal guardian’s permission to access and use the Services and they (your parents or guardian) have consented to you providing us with your personal information.
Rights for EU Individuals
The GDPR provides that individuals located in the EU have extra rights which apply to their personal information.
Objecting to processing: You have the right to object to processing of your personal information that is based on our legitimate interests or public interest. If this is done, we must provide compelling legitimate grounds for the processing which overrides your interests, rights and freedoms, in order to proceed with the processing of your personal information.
Restricting processing: You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe your personal information has been unlawfully processes; (iii) you need us to maintain the data solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.
Access, erasure and data portability: You have the right to request the personal information we hold about you, or to request that we erase the personal information we hold about you, or that we transfer this information to a third party.
Rectification: If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us at dataprivacy@versent.com.au. We will take reasonable steps to promptly correct any information found to be inaccurate, incomplete, misleading or out of date.