Transform your customer experience.
Creating transformative customer experiences is hard. It’s more than just validating a design and building it. Often, investments can spiral, or user adoption isn’t what you had envisioned. Suddenly, your business case doesn’t stack up. This is why we created the product validation process: to ensure that your idea is carried effectively and confidently, from concept to delivery, and that the end outcome is as successful commercially as it is creatively.
Product & technology discovery
Helping you understand what you need to do and why you need to do it with end-to-end strategic planning across product strategy, channel strategy, technology audit, technology roadmaps, enterprise architecture, conceptual architecture, ways of working, and go-to-market strategy.
Product & technology design
We help you design and uplift your product whether it’s your public-facing e-commerce site or backend call centre platform our services cover service design, technology solutions papers, wireframing, UX design & journey mapping, high-fidelity designs, rapid prototypes, design systems and demonstration Videos.
Product value realisation
We help you build and deploy new or refactored applications at pace. This includes front-end, back-end, mobile and integration development.
Continuous value enhancement
We help you run and continually optimise your digital product to enhance your customer value with velocity. This involves resource augmentation, product management as a service (PMaaS), managed services, infrastructure automation, and iterative development cycles.
We help you build new teams or enhance existing teams and ensure they are adopting the best process and culture to support high-velocity app engineering. Service patterns, capability assessment and review, ways of working, and digital transformation change management.
Operating model design
Operating model success begins with clear requirements and strong cross-functional alignment. We bring a human-centred design approach to our operating model activities, collectively aligning customer-focus, with clear organisational prioritisation, and a regimented roll-out plan.
We believe no matter the size of your business, you should have access to world-class talent. Our team not only makes it possible but easy to continually expand and upgrade your products with minimal disruption to your day-to-day.
Why choose us
Preparing for the future should be as easy as dreaming it. Delivering new customer experiences is an art form, and doing so without the right expertise can be a challenge. Carefully planned budgets can quickly spiral. User adoption doesn’t meet the desired targets. Deadlines can slip by as project scopes creep wider. With so much friction to innovation, opportunities to deliver customer value are often lost.
We believe no matter the size of your business, you should have access to world-class talent. Our team not only makes it possible but easy to continually expand and upgrade your products with minimal disruption to your day-to-day. Our product validation process helps mitigate these risks, so you can spend less time on technical roadblocks and more time focusing on what you do best.
Land Services South Australia
Land Services South Australia modernises its full tech stack in the shift to AWS, saving millions annually
Over the 18-month cloud transformation project, LSSA and Versent created a full DevOps CI/CD stack enabling deployments at any time of the day with zero downtime.
Thredbo Resort harnesses AWS to enhance performance and drive cost efficiencies
Thredbo is Australia’s best snow resort and premier year-round alpine destination and has been voted Australia’s Best Ski Resort in the prestigious World Ski Awards for six years running.