DSM

A suite of reactive monitoring, active observability, and predictive AI-driven services that provide near real-time business insights through advanced analytics, visualisation, and automation, helping businesses reduce incidents and improve mean time to resolution

SIAM offering delivers end-to-end visibility and strategic governance across your entire application service ecosystem, enabling seamless vendor integration and optimised service operations through expert advisory and mature operational frameworks.  NextGen provides comprehensive advisory and transformation services for Business Service Management, Enterprise Service Management (non-IT), Hybrid Cloud Service Management (Automation), while incorporating maturity assessments to enable holistic end-to-end service delivery and management capabilities.

Professional and managed services around industry-leading ITSM technologies (including ServiceNow, Atlassian, and Splunk), complemented by Versent’s own secure cloud ITSM platform Elysium and integration solutions.  Versent’s Integrations offering delivers a low-code/no-code integration framework and Service Management solution, enabling business-centric, vendor-agnostic integration with 50+ prebuilt connectors that reduce implementation time and complexity while ensuring seamless system connectivity across the organisation.

Offering focuses on advanced capabilities beyond GenAI, including purposeful AI, large action models, prescriptive management, advanced predictive analytics, and anomaly detection for enhanced IT service operations.