Digital

Transform your employee and customer experience.

Creating transformative employee and customer experiences is hard. 70% of all Digital Transformation initiatives do not reach their goals and 95% of new products introduced each year result in failure. Organisations struggle with lack of clarity, budget overruns and weak user adoption and therefore never realise their intended value - but it doesn’t have to be this way! Versent partners with organisations to leverage our methodology and offerings creating organisational clarity, alignment and velocity - delivering complete employee, customer and technology outcomes, Done Done.

Our expertise

  • 01

    Strategy & Transformation

    Helping you understand what you need to do and why you need to do it with end-to-end strategic planning across product strategy, channel strategy, technology audit, technology roadmaps, enterprise architecture, conceptual architecture, ways of working, and go-to-market strategy.

  • 02

    Product & Experience Design

    We help you focus on value to design and enhance your product whether it’s your public-facing customer portal, sales enablement native mobile application or backend contact centre platform our services cover service design, technology solutions papers, wireframing, UX design & journey mapping, high-fidelity designs, rapid prototypes, design systems and demonstration videos.

  • 03

    Technology Architecture

    Advising and shaping your organisational technology landscape. Aligning your objectives to technology solutions. Emerging technology evaluation. Technology review and quality assurance.

  • 04

    Modern Web, Integration and Mobile App Dev

    We deliver elite software development at velocity. This includes full-stack modern web, mobile, API and integration software development. Our leading capability utilises best practices including DevOps, automation and secure coding practices.

  • 05

    Low Code with Power Platform, Dynamics and SharePoint

    We partner with your business to deliver outcomes utilising Microsoft Power Platform including Power Apps, Power Automate and Copilot Studio, enabling citizen development and forms digitisation in a low-cost and low-maintenance delivery model. We deliver outcomes with Dynamics CRM and SharePoint in Microsoft 365 for Document and Knowledge Management.

  • 06

    Continuous Value Enhancement

    We help you run and continually optimise your digital product to enhance your customer value with velocity. This involves resource augmentation, product management as a service (PMaaS), managed services, infrastructure automation, and iterative development cycles.

70% of all Digital Transformation initiatives do not reach their goals.

Nearly 30,000 new products are introduced each year, and 95% of them fail…

Harvard Business School

Why choose us

“70% of all Digital Transformation initiatives do not reach their goals”
Harvard Business Review.

”Nearly 30,000 new products are introduced each year, and 95% of them fail…”
the Harvard Business School’s Professor Clayton Christensen.

The statistics are stark. However Versent’s proven approach helps to ensure the products and services we create with our clients are in that 5%.

Versent’s strategic offerings including Strategic Design Process (SDP) and Product Design Process (PDP) tailor to your needs to define and align to your strategic business goals. This approach balances user, business, and technology requirements to ensure we co-create products which maximise value and return on investment.

Delivering high value customer and employee experiences is a requirement for leading organisations, and doing so without the right expertise will always result in loss of value. Carefully planned budgets can quickly spiral. User adoption doesn’t meet the desired targets. Deadlines can slip by as project scopes creep wider. With so much friction to innovation, opportunities to deliver customer value are often lost.

Our digital capability brings together nation leading experts to deliver nation building impacts. We believe the best outcomes are achieved co-locating your business experts with our highly skilled cross functional teams across strategy & design, architecture and software development to deliver complete outcomes not just a strategy document. We believe that powerful impact shouldn’t equate to large project cost and instead drive focus on identifying and solving high value problems and opportunities.

  • 01

    Outcome Driven

    We deliver employee and customer outcomes, not bums on seats.

  • 02

    Cross Functional Product Teams

    We bring together strategy, design, architecture and software development in a signal product team.

  • 03

    AI Enhanced Consultants

    We leverage AI to deliver value at velocity.

  • 04

    High value ways of working & IP- tailored for your needs

    We invest in high value offerings & IP and tailor them to your specific requirements.

Case Studies

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