Customer & Workforce IAM

User engagement is now identity driven

Automation, scalability, easy iteration – enabled

Foster customer advocacy with user personalisation and data integrity.

Consumers increasingly demand and expect a highly personalised brand experience.

Organisations need to have a holistic, omnichannel view of the customer’s journey. In addition, data-holders need to uphold self-sovereign identity – the principle of consumers owning and controlling their digital identity, with high expectations of UX and consent management. Privacy and fraud concerns are high for consumers, and tied to brand trust and affinity.

Work from Anywhere as the norm has heightened the need for robust Enterprise IAM

Moving beyond identity provisioning and governance for compliance requirements, enterprises are increasingly realising the full productivity and user benefits of comprehensive workforce IAM solutions. This is compounded by a mobile-first, BYOD and remote working culture, necessitating strong authentication practices with embedded security.

Why upgrade your IAM capabilities?

To be compliant

  • Identity governance
  • Regulatory obligations (SOX, BASEL III, PCI, HIPAA)
  • Privacy legislation (Privacy Act, GDPR)
  • Security protocols & standards

To make money

  • Easier / more compelling partner access and integration
  • Customer acquisition – Federation / SSO / Open Authentication makes registration and access easier for customers
  • Customer retention – enhanced UX; integrated access to services; trust in services delivered
  • Faster time-to-market for new digital offerings
  • Progressive profiling for sharper customer insights

To save money

  • Employee productivity (self-service, easy and fast access to the right productivity tools)
  • Automation of user account management frees up operational team to focus on value-added initiatives
  • Streamlined operations

Accelerating & de-risking IAM implementations

Our approach to product deployment, configuration and implementation ensure our customers’ IAM solutions are highly resilient, scalable, and with pattern-based capability to support rapid integration to customer-facing applications. We do this across federation and Access Management, authentication and authorisation capabilities.

Operationalising your IAM solution.

Versent’s Managed Services team can run your cloud IAM solution, as well as train and upskill your team on operational requirements. Our specialist IAM team are highly skilled operational engineers with extensive industry experience in many different industrial contexts. We’ll make sure your new identity platform runs smoothly, so your IT team can stay focused on business growth-oriented initiatives.

If you need to pivot your online platforms, we can take care of upgrades, app integration and architectural modifications. Working with Versent, you’ll be confident that your users are enjoying the best possible security and personalisation features.

Some of our Identity customers

33.6 million

identities under management

99.9999%

average uptime achieved

Identity Management at scale

Versent’s deep expertise and experience in IAM ensures your customer, employee and partner data are leveraged to create individualised, productivity-inducing user-journeys, whilst securing PII from threats.

Reach out for a conversation.

Case Studies

  • Large Industrial Customer

    Industrial

    “When building cloud native – the most important thing is to build trust in those you  are working with. Build rapport so you can distribute throughout the team more  effectively.”

    Manager

    Digital Strategy and Capability. 

    See Case study →
  • Leading Transportation Customer

    Transport

    “During the project, our Cloud security posture was kept aligned to our enterprise  security model. This helped us achieve our “Secure Cloud Adoption” goal while  maintaining speed of delivery.”

    General Manager

    Infrastructure & Service Delivery

    See Case study →
  • Rest

    Superannuation

    Versent built a complete solution for us. Our previous telephony solution was a per-user pricing model – it was simply too expensive. With Amazon Connect’s pay-per-minute pricing, we could bring on these teams, enabling a better customer and business experience, as well as benefit from a more cost-efficient billing model.

    Simon Smith

    General Manager Technology, Rest

    See Case study →
  • Land Services South Australia

    Real estate

    We have realised significant cost savings in the switch to cloud-based computing, storage and operations. Our core applications are now far more resilient and we are in much better position to respond to dynamic business requirements. Reducing TCO and improving resilience and agility were the key drivers behind the cloud transformation project, and we’ve achieved all of those objectives.

    Michael Kinnane

    Chief Information Officer, LSSA

    See Case study →
See more Case Studies

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