Infrastructure Management

Fast-track your CloudOps maturity

Getting your CloudOps honed & humming

A complete CloudOps model for your digital platform, from infrastructure management to DevOps and SRE / full stack engineering.

Versent can manage and optimise every componentry of your cloud environment.

Our blended, multi-disciplinary customer service teams ensure that your cloud instances are configured and maintained to best practices with security, accessibility, and compliance baked in.

OS, tooling and foundations – all core infrastructure requirements are set up with connectivity between your offices, data centres, on-premise services and cloud environment managed by our team of network experts.

CloudOps capabilities we provide

  • Documentation
  • Governance & Reporting
  • Security & Patching
  • Alerting & Monitoring
  • Cost Control
  • Capacity Management (storage, performance, CPU optimization, network bandwidth, memory)
  • Backup & Disaster Recovery

‘Fix before fail’ Support & Management

Our unremitting focus on ‘automate where possible,’ and discipline of ensuring at least 50% of our time is spent on proactive engineering, means we pre-emptively resolve customer issues before they even occur.

We provide:

  • ITSM tool integration so you can see open incidents and a history of reporting artefacts
  • Patching and maintenance of all operating system images and run time environments
  • Engineers available 24x7x365 monitoring your environment, ensuring maximum uptime
  • Custom alerting to suit your requirements
  • Operating system support including end of life upgrades and migrations

Ongoing continuous improvement

At Versent Modern Run, we pride ourselves on shared successes with our customers. That’s why we are in it for the long-term.

We have two-phase approach to getting your CloudOps humming:

  • Phase 1, Transition – CloudOps readiness starts with strategic and architectural discovery and meticulous planning, putting in place the operating pillars of resilience, high priority automation, governance and reporting.
  • Phase 2, Evolve – We start to optimise, and make those incremental and step changes towards your target state. In this phase, we focus on SRE-as-a-service, uplifting our clients to Cloud Modes 1 and 2.

VMS Advanced Monitoring Capabilities

At VMS, we have the experience across cloud-native and ISV monitoring options to get you covered. We combine our deep knowledge of cloud infrastructure with the latest application-aware availability and performance monitoring (APM) tools from our technology partners. 

We deliver monitoring for your workloads that handles dynamic scaling of cloud-infrastructure and reduces time to repair.
We build solutions that allow engineers to drill down from an application issue to the underlying infrastructure to see where the problem really lies. 

We use modern features like Anomaly Detection which allows the monitoring solution to learn what normal traffic patterns look like, thereby reducing the likelihood of false-positives or missed alarms. We can also help to build dashboards that suit the needs of your business stakeholders. Dashboards that tell you about how your customers are using your systems in real time. This way we can work together to craft SLAs that align to your business.

100%

service availability

0%

change failure over 54 releases

22X

increase in daily processing capability

Exceeding customer expectations

Versent Modern Run are in lock step with our customers. We’re in it for the long-term, and continually push for joint, shared objectives that challenge what most would consider impossible. These are our managed services outcomes for a customer over 3.5 years.

Reach out for a conversation.

Case Studies

  • Large Industrial Customer

    Industrial

    “When building cloud native – the most important thing is to build trust in those you  are working with. Build rapport so you can distribute throughout the team more  effectively.”

    Manager

    Digital Strategy and Capability. 

    See Case study →
  • Leading Transportation Customer

    Transport

    “During the project, our Cloud security posture was kept aligned to our enterprise  security model. This helped us achieve our “Secure Cloud Adoption” goal while  maintaining speed of delivery.”

    General Manager

    Infrastructure & Service Delivery

    See Case study →
  • Rest

    Superannuation

    Versent built a complete solution for us. Our previous telephony solution was a per-user pricing model – it was simply too expensive. With Amazon Connect’s pay-per-minute pricing, we could bring on these teams, enabling a better customer and business experience, as well as benefit from a more cost-efficient billing model.

    Simon Smith

    General Manager Technology, Rest

    See Case study →
  • Land Services South Australia

    Real estate

    We have realised significant cost savings in the switch to cloud-based computing, storage and operations. Our core applications are now far more resilient and we are in much better position to respond to dynamic business requirements. Reducing TCO and improving resilience and agility were the key drivers behind the cloud transformation project, and we’ve achieved all of those objectives.

    Michael Kinnane

    Chief Information Officer, LSSA

    See Case study →
See more Case Studies

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