EX & CX
Engage, Embed, Enhance, Empower, Evolve
We empower businesses to work smarter, faster, and more effectively by providing the necessary tools for seamless communication and collaboration.
The CX and EX practice delivers tightly integrated modern work solutions that leverage the latest technology and products from our partner ecosystem combined with bespoke elements developed in close alignment to our customers.
Our vision is to deliver end to end solutions that bring CX EX to life anywhere, at any time and on any device with Telstra’s reliability and security at the core.
Our mission is to transform businesses through exceptional customer experiences by providing strategic consulting, data-driven insights, and innovative solutions.
We create world class technology solutions that solve complex problems for our customers, and work environments that enable their people to work and provide exceptional experiences for their customers from wherever they are.
Our incredible consultant community, combined with unrivalled vendor partnerships, strategic acquisitions and joint ventures combine to create market differentiating product offerings that people want to use; that make the cutting edge natural to engage with, and empower people to do their best work.
Our expertise
Productivity
Complexity is the enemy of security and productivity. The simpler you can make your productivity and security solutions, the easier it will be for IT to manage and secure—making the user experience that much more elegant and useful. We help organisations streamline work practices by providing digital tools and secure spaces to simplify collaboration and eliminate double handling of files and information.
Mobility
Modern Workplace Experiences require the flexibility, reliability and security, no matter of location, device or role. Mobility Services enable connectivity, integration, visibility and protection of endpoints at scale. With Unified Endpoint Management (UEM) or traditional MDM at the core, Mobility Services integrate the full mobility ecosystem, integrating the MDM, MAM, SIEM, Service Desk as well as security platforms. This provides an integrated Mobile Business Intelligence across the different data sets enabling us to provide strong asset and usage analytics to its customers.
Transform and Adoption Experience
We help employees to reach their full potential by delivering better workplace experiences that empower them to work in new and innovative ways, which in turn drives longer-term, and more meaningful business outcomes.
Collaboration
In any modern Workplace Experience, how we communicate with others is a key enabling capability. Through years of experience and certification, we deliver Collaboration as one of its core Workplace domains. The team bring together the Unified Communication Capabilities include voice, video, teams and conference collaboration enabling the full range of hybrid work styles. Collaboration also includes and enables expertise in Audio Visual experiences, be they meeting rooms, board rooms, digital media or shared office spaces. Discovery and strategic insights for a whole-of-business approach to cloud modernisation.
Why choose us
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What do we solve?
Organisations want to maximise their business outcomes and return on investments to meet their strategic objectives in customer engagements, as such they need trusted relationships with forward looking strategic advisors and no compromise delivery excellence.
We provide seasoned CX and EX experts in navigating business and technical challenges, whilst driving technology adoption, business transformations and ongoing feedback and recommendations.
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How we Differentiate
Our Practice has industry leading experience in CX & EX along with market leading partners and solutions to deliver fit for purpose transformations. While we have the technology, we never start with it.
We put humans at the centre of solving real problems for organisations. We know great transformations start and end with the people they’re meant to serve. Putting our experts alongside yours to deliver real human outcomes.
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Our Methodology
Ideally, we engage in consulting with you on your business strategy working with business stakeholders, CX & EX personnel and IT to understand and shape your strategy, vison, challenges, working together to define the business requirements and outcomes.
In the delivery our preferred approach is following an agile delivery methodology with you to validate the incremental innovations and organisation change benefits that are expected with the transitions in business strategy and solution deployment.