Service NSW celebrates a win at The Identity Excellence Awards

Sarah Elleray
Marketing Manager, Versent
As proud partners, we are excited to announce that Service NSW has been recognised at the global Identity Excellence Awards as winners of the ‘Customer Experience’ category for winning customers over with secure, engaging experiences.
June 21, 2017

The annual event held in Chicago and hosted by Ping, receives nominations from outstanding companies such as Netflix, Adidas, Cisco System and many more. A huge congratulations to all winners!

This award is testament to Service NSW’s commitment to creating a digitisation strategy that has transformed the way it engages with its customers. 

In 2015 the NSW government was operating across a number of individual web portals and backend legacy systems, with limited integration abilities and multiple usernames and passwords for its citizens.

Realising a growing need for a digitisation strategy to connect its multiple processes and platforms to create a seamless customer experience while ensuring customer data was secure - Service NSW engaged Versent to help achieve the digitalisation strategy roll out.

Versent recommended the implementation of a central, federated API framework. The solution has allowed Service NSW to rapidly provision services to a number of NSW government agencies. The APIs are at the heart of the agency’s digitalisation strategy and underpin a whole-of-government centralised payment platform.

By implementing APIs, Service NSW has been able to transform transaction-centric state services into modern customer-centric services. The state has established itself as a digital pioneer with approximately 50 per cent of transactions now being performed digitally.

 

Read full case study here

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