Service NSW were operating across a number of individual web portals and backend legacy systems, with limited integration abilities and multiple usernames and passwords for its citizens. They realised they needed a digitisation strategy to connect its multiple processes and platforms, creating a seamless customer experience while ensuring customer data was secure.
The agreed solution was to create an ‘island’, which would allow developers from all over the world to access the specific environment they needed to conduct their work, without adversely affecting production environments or breaching any regulations. The ‘island’ housed a ‘factory’, which produced the artefacts that were required, on an as-needed basis. By focusing on long-term success rather than short term workarounds, Versent were able to collectively meet everyone’s needs and deliver an innovative, cost effective solution for the customer that also met with strict global compliance and regulatory guidelines.
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